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Refund & Return Policy

ZEA STORE — Surat, Gujarat, India

Welcome to ZEA STORE. We are committed to providing our valued customers with the finest quality luxury perfumes, artisanal fragrances, and an exceptional shopping experience.

Please read our Refund & Return Policy carefully prior to placing your order.

1. Return Policy
  • Due to the personal, intimate, and hygienic nature of perfumes and fine fragrance products, opened, unsealed, or used items are strictly non-returnable.
  • Subjective Scent Preference: Olfactory perception varies by individual skin chemistry, ambient temperature, and personal taste. Disliking a fragrance note, scent profile, or longevity expectation does not constitute a defect and cannot be accepted for return or exchange.
  • In the rare event that you receive an incorrect product or an item damaged during transit, you may submit a request for an immediate replacement or return.
  • For any return to be considered, the product must remain in its original condition, unopened, and enclosed in its intact original packaging (including outer cellophane seal, batch codes, and box).
2. Damaged or Wrong Product (Mandatory Unboxing Video)

Please contact us immediately if you experience any of the following issues upon parcel delivery:

  • An incorrect product was delivered.
  • The product arrived broken, leaking, or damaged during transit.
  • An ordered item is missing from your parcel.
Strict Verification Requirements:

1. 24-Hour Notice: You must inform us within 24 hours of delivery. Any request received after 24 hours of delivery will not be eligible for return or replacement.

2. Mandatory Unboxing Video: To ensure complete transparency and verify that the product was damaged during shipping or incorrect upon arrival (and has not been swapped or damaged after opening), a continuous, uncut unboxing video recorded from the very moment of opening the outer courier parcel bag/box is strictly mandatory. The video must clearly show the shipping label, packaging condition, and the unsealing process. Without this unbroken unboxing video, returns, replacements, or refunds cannot be processed.

3. Refund Policy
  • All return or refund requests will be thoroughly inspected and verified by our quality assurance team upon receipt at our Surat facility.
  • Once your refund is approved, the payment will be credited back to your original payment method (Bank Account, UPI, Debit/Credit Card, or Net Banking).
  • The refund process typically takes 5 to 7 business days to reflect in your account once initiated.
  • Please note that minor delays may occur depending on your bank or payment gateway processing cycles.
4. Non-Returnable Products

The following products are strictly non-returnable and non-refundable:

  • Opened, tested, sprayed, or used perfumes.
  • Fragrances returned solely due to subjective scent preference, personal taste, or change of mind.
  • Opened attars, concentrated oils, and fragrance decants.
  • Items damaged due to customer misuse, improper handling, or accidental dropping.
  • Delivery complications or missing parcels arising from an incorrect or incomplete shipping address provided by the customer.

*This non-returnable rule does not apply to verified defective or wrong products reported within 24 hours with mandatory unboxing video proof.

5. Order Cancellation
  • You may request order cancellation before the package has been dispatched from our facility.
  • Once an order has been dispatched and handed over to our courier partners, cancellation requests cannot be accepted.
  • Upon successful cancellation approval, your payment will be refunded to your original payment method in accordance with our standard 5-7 business day refund timeline.
6. How to Contact Us

For any return, replacement, or refund assistance, please connect with our dedicated customer care team:

Brand:

ZEA STORE

Customer Support Email:

support.zeastore@gmail.com

WhatsApp Support:

+91 95580 02520

Instagram:

@zeastore.in

Location:

Surat, Gujarat, India - 395006

7. Policy Updates

Zea Store reserves the right to amend, update, or revise this Refund & Return Policy at any time without prior individual notice. Any modifications become effective immediately upon being published on this page.

Thank You for Shopping with ZEA STORE!

Submit a Return or Replacement Request

Please fill out the form below. Our support team will verify your claim and follow up within 24 hours.